We are dedicated to providing a higher level of service to our customers. Customer service, we think, should not be an afterthought.

What we do is an extension of what we do, but it is also an important component of what we do. What our clients may anticipate from us is outlined in our charter:

We will always follow through on our commitments.

At all times, we shall be courteous, prompt, and professional.

Our educated, well-trained team will treat you with respect, discretion, and cultural sensitivity.

We will always listen to our clients and address any concerns they may have.

We are problem-solvers who collaborate with our clients to find solutions.

We will respond to your questions, comments, or concerns as soon as possible.

All emails and phone calls will be promptly responded to in accordance with our policies.

Customers' ideas for improving our service will be considered.

We will keep our hours of operation as convenient as possible.

We'll repair everything twice: first when the problem first arises, and then again when we figure out how to prevent it from happening again.